Penn State Health Medical Office Supervisor - Administrative General in United States
Penn State Health Medical Group
Location: US:PA: Camp Hill
Work Type: Full Time
Penn State Health is a multi-hospital health system serving patients and communities across central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, Penn State Cancer Institute, and Penn State Health Rehabilitation Hospital (jointly owned with Select Medical), based in Hershey, PA, Penn State Health St. Joseph Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, as well as more than 1,300 physicians and direct care providers at 78 medical office locations.
Through our core values of Respect, Integrity, Teamwork and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, continuing education and career growth.
To learn more, visitpennstatehealth.org.
J OB SUMMARY:
The Medical Office Supervisor is responsible for overseeing the daily work of the Receptionists, file clerks and transcriptionists to ensure the smooth efficient operation of the office. The Medical Office Supervisor is to ensure that patient appointments, concerns and questions are dealt with in a timely, courteous manner. The Medical Office Supervisor is to maintain clear communication between the Front Desk and the Providers regarding changes to the appointment schedule, and see that patient bills and insurance claims are mailed in a timely manner.
J OB DUTIES:
Orient, train and supervise all front office staff
Prepare front office staff work schedule and job assignments
In conjunction with the Site Manager, conduct performance appraisals for front office staff as required
Assist the Site manager in the hiring of front desk personnel, file clerks, and transcriptionist
Assist with the writing and revising of procedure relevant to the front office
Ensure that all practice policies and procedures are followed Answer patient questions regarding their bills
Assist patients in establishing a payment schedule. Assist patients with questions or concern regarding their accounts
M INIMUM QUALIFICATIONS:
High School Diploma or equivalent required
Two (2) years of medical office experience required
K NOWLEDGE, SKILLS, & ABILITIES:
Ability to speak, read, write and understand the English language
Ability to lift 25 pounds
Occasional kneeling, pushing/pulling and reaching
Ability to operate a personal computer and general office equipment
Ability to deal courteously with patients
Ability to maintain effective working relationship with other employees
P REFERRED QUALIFICATIONS:
Associate's Degree preferred
Prior supervisory experience in a medical office preferred
I n addition to a rewarding career, we also offer great benefits including but not limited to:
Paid Time Off and Personal Time
Medical Benefits (No waiting period)
Dental and Vision Benefits
Elder Care/Child Care Resources
Company Sponsored 401K
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
P enn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information . If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email firstname.lastname@example.org or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
Union: Non Bargained