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Penn State Health Team Manager- Patient Access Hospital Services in Reading, Pennsylvania

Penn State Health - Penn State Health Corporation

Location: US:PA:Reading

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: 9:30a to 6:00p Monday-Friday, can vary.

Recruiter Contact: Garrett C. Kieffer at


The Patient Access team is responsible for direct interaction with patients and provides support across multiple hospital departments. This position plays a crucial role as they are frequently the initial point of contact for patients and their families, forming a cornerstone of our enduring relationship with the patient. The Team Manager will enjoy a fast-paced environment, patient interaction, diversity in tasks and room for advancement both within the team and across the organization!


  • Responsible for the day-to-day coordination of pre-registration, eligibility verification, benefit verification, radiology scheduling, referrals and authorizations.

  • Sites served within the department include all Medical Group outpatient sites, Emergency Department and Hospital-based services. Works with Program Managers, Office Managers, Medical Office Associates, Practice Site Coordinators, Outpatient Directors and physicians to ensure that patients are appropriately processed through the system.

  • Provides rapid response to immediate patient needs. Plans, organizes, manages and evaluates the activities of a Provider and Patient Access Revenue Cycle group with direct line functional responsibility for those services.

  • Develops operational targets for the group that are consistent with overall PPAS Revenue Cycle goals and monitors performance against established benchmarks.

  • Works with Finance, Patient Financial Services, Revenue Integrity, Information Technology, Medical Group Management Council, Nursing Leadership, Administrative Staff and physicians for the purpose of information gathering, problem resolution, improving reimbursement and patient satisfaction and for the creation of institutional policies and procedures.

  • Responsible for the development, revision, monitoring and implementation of departmental and institutional policies and procedures and to ensure the policies adequately meet regulatory requirements and standards of the Hospital, Federal, State, The Joint Commission and other accrediting and licensing agencies.

  • Develops and implements quality assurance mechanisms in order to meet or exceed established standards of performance, including patient and employee satisfaction.

  • Responsible for hiring, disciplinary action, position allocations and dismissal recommendations. Maintains minimum staffing levels. Utilizes working knowledge of the information systems (i.e. Eclipsys, Cerner, Signature, Centricity) and is skilled in understanding the information technology to ensure systems are used to the fullest to support departmental operations.

  • Designs and runs system reports as needed. Participates in the review of new systems and the required testing and implementation of new systems and/or updates.

  • Identifies budget needs for the group and recommends strategies to optimize resource utilization.

  • Ensures compliance within the overall PPAS Revenue Cycle budget.

  • Leads information and team development staff meetings regularly.


  • Associate‚Äôs Degree or equivalent knowledge in a job related field plus two (2) years supervisory experience required.


  • Bachelors Degree preferred.

  • Hospital/healthcare access experience preferred.


Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

For more information:

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

  • Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).

  • Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.

  • Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.

  • Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.

  • Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

For a full list with more detailed information:

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:00 AM and 5:00 PM, Eastern Standard Time, Monday through Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance. Sponsored

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Position Team Manager- Patient Access Hospital Services

Location US:PA:Reading | Professional | Full Time

Req ID null