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Penn State Health Specialist Patient Experience - DAY SHIFT - Lancaster Medical Center in Lancaster, Pennsylvania

Job Description

Penn State Health Corporation - Lancaster Medical Center

Location: US:PA:Lancaster

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: 8:00a - 4:30p, Flex Schedule

Penn State Health Lancaster Medical Center, a planned 341,000-square-foot acute care hospital, will enhance an already vibrant network of primary and specialty care providers across Lancaster County. The new hospital will feature 129 private inpatient beds, an emergency department, physician offices, various specialty inpatient services, an imaging lab and complete medical and surgical capabilities. Expanding this footprint will help ensure residents of these communities have access, quality and choice of care as close to home as possible.

Lancaster Medical Center will also create new clinical and research opportunities for learners and investigators at Penn State College of Medicine. Through Penn State Health’s core values of Respect, Integrity, Teamwork and Excellence, the health system is committed to providing compassionate care for our diverse patient population, community and each other.

Conveniently located within 30 miles of Berks County and only 20 miles from York, Lancaster Medical Center is perfectly positioned for professionals who are seeking a positive and service-focused culture, right in their own backyard.

SUMMARY OF POSITION:

Lead the organization in patient experience by acting as an internal consultant, providing expert knowledge of best practices and identifying & implementing performance improvement projects as identified through data trending and analysis that will have a significant impact on patients and families. Responsible for analyzing and compiling multiple sources of patient feedback data into meaningful reports, and problem solving to improve patient experiences. Responsible for patient experience processes, initiatives and patient and family engagement.

MINIMUM QUALIFICATION(S):

Bachelor's Degree

Three (3) years relevant experience

PREFERRED QUALIFICATION(S):

Healthcare patient advocacy experience preferred

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF (https://www.pennstatehealth.org/sites/default/files/Careers/Accommodation%20Statement%20-%20CAREERS.pdf) for more detailed steps for assistance.

Position Specialist Patient Experience - DAY SHIFT - Lancaster Medical CenterLocation US:PA:LancasterReq ID 17539

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