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Penn State Health Patient Access Shift Lead Associate - DAY SHIFT - Patient Access Revenue Cycle in Lancaster, Pennsylvania

Job Description

Lancaster Medical Center

Location: US:PA:Lancaster

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: 7:00a-3:30p, Every Other Weekend

Penn State Health Lancaster Medical Center, a planned 341,000-square-foot acute care hospital, will enhance an already vibrant network of primary and specialty care providers across Lancaster County. The new hospital will feature 129 private inpatient beds, an emergency department, physician offices, various specialty inpatient services, an imaging lab and complete medical and surgical capabilities. Expanding this footprint will help ensure residents of these communities have access, quality and choice of care as close to home as possible.

Lancaster Medical Center will also create new clinical and research opportunities for learners and investigators at Penn State College of Medicine. Through Penn State Health’s core values of Respect, Integrity, Teamwork and Excellence, the health system is committed to providing compassionate care for our diverse patient population, community and each other.

Conveniently located within 30 miles of Berks County and only 20 miles from York, Lancaster Medical Center is perfectly positioned for professionals who are seeking a positive and service-focused culture, right in their own backyard.


The Shift Lead, Provider and Patient Access Services, provides in-the-moment supervision to team members to address procedure and behavior issues as they occur. The incumbent also provides line-level technical expertise to support all functions performed by the team to which the incumbent is assigned. The incumbent is responsible for reviewing and providing feedback for quality and productivity to team members, as well as investigation and resolution of the most complex tasks performed by the team.


HS Diploma or GED required 2 years of experience in registration and/or customer service or a combination of both required


Must possess a comprehensive knowledge of all Federal and State regulations governing the teams tasks

Demonstrate strong analytical skills necessary to guide the team members daily work flow

Excellent written and verbal communication and listening skills

Possess critical thinking skills and have the ability to analyze and make recommendations based on data

Ability to maintain confidentiality and/or discretion in all employee related interactions

Demonstrate emerging leadership abilities and serve as a positive role model in knowledge, behaviors and work habits


Associates Degree preferred

Medical terminology knowledge preferred at time of hire

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email or download our Accommodation Instructions for Job Applicants PDF ( for more detailed steps for assistance.

Position Patient Access Shift Lead Associate - DAY SHIFT - Patient Access Revenue CycleLocation US:PA:LancasterReq ID 19910