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Penn State Health Medical Office Supervisor - Lime Spring Specialties in Lancaster, Pennsylvania

Job Description

Penn State Health Milton S. Hershey Medical Center

Location: US:PA:Lancaster

Work Type: Full Time

FTE: 1.0

Shift: Varied

Hours: Varied


The Medical Office Supervisor is responsible for overseeing the daily work of the receptionists, file clerks and transcriptionists to ensure the smooth efficient operation of the office. Ensures that patient appointments, concerns and questions are dealt with in a timely, courteous manner. Maintains clear communication between the front desk and the providers regarding changes to the appointment schedule, and see that patient bills and insurance claims are mailed in a timely manner.

The Medical Office Supervisor is also responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical staff experience, and clerical staff employee engagement.. Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service


Orient, train and supervise all front office staff

Prepare front office staff work schedule and job assignments

In conjunction with the Site Manager, conduct performance appraisals for front office staff as required

Assist the Site manager in the hiring of front desk personnel, file clerks, and transcriptionist

Assist with the writing and revising of procedure relevant to the front office

Ensure that all practice policies and procedures are followed Answer patient questions regarding their bills

Assist patients in establishing a payment schedule. Assist patients with questions or concern regarding their accounts


Associates Degree and 3 years of experience in a medical office setting required OR a combination of Education and Experience.

Must have current HMC MOA Certification or obtain MOA Certification within three (3) months of hire.


Proficient with Microsoft Office products, hospital systems

Ability to communicate with diverse population


Ability to work without direct supervision and prioritize all duties

Excellent communication skills

A passion for service excellence

Preferred supervision experience in the ambulatory setting

Demonstration of clerical team supervision skills

Problem solving skills

Personal Flexibility

Personal temperament to collaborate with diverse groups, promote clinical staff engagement and teamwork


Prior supervisory experience (2 years) in a medical office preferred

If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email or download our Accommodation Instructions for Job Applicants PDF ( for more detailed steps for assistance.

Union: Non Bargained

Position Medical Office Supervisor - Lime Spring SpecialtiesLocation US:PA:LancasterReq ID 2423