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Penn State Health Medical Office Supervisor - DAY SHIFT - Lancaster Hematology Oncology Care in Lancaster, Pennsylvania

Penn State Health Community Medical Group

Location : US:PA: Lancaster

Work Type : Full Time

FTE : 1.00

Shift : Day

Hours : Varied 7:00a to 5:00p

Penn State Health is a multi-hospital health system serving patients and communities across central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, Penn State Cancer Institute, and Penn State Health Rehabilitation Hospital (jointly owned with Select Medical), based in Hershey, PA, Penn State Health St. Joseph Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, as well as more than 1,300 physicians and direct care providers at 78 medical office locations. Through our core values of Respect, Integrity, Teamwork and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, continuing education and career growth. To learn more, visit .


The Medical Office Supervisor is responsible for overseeing the daily work of the receptionists, file clerks and transcriptionists to ensure the smooth efficient operation of the office. Ensures that patient appointments, concerns and questions are dealt with in a timely, courteous manner. Maintains clear communication between the front desk and the providers regarding changes to the appointment schedule, and see that patient bills and insurance claims are mailed in a timely manner.

The Medical Office Supervisor is also responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical staff experience, and clerical staff employee engagement.. Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service.


Orient, train, and supervise all front office staff Prepare front office staff work schedule and job assignments

In conjunction with the Site Manager, conduct performance appraisals for front office staff as required

Assist the Site manager in the hiring of front desk personnel, file clerks, and transcriptionist

Assist with the writing and revising of procedure relevant to the front office

Ensure that all practice policies and procedures are followed Answer patient questions regarding their bills

Assist patients in establishing a payment schedule.

Assist patients with questions or concern regarding their accounts


High School Diploma or equivalent required.

Working knowledge of team function within the organization.


One (1) year of supervisory experience preferred


Proficient with Microsoft Office products, hospital systems

Ability to communicate with diverse population


Ability to work without direct supervision and prioritize all duties

Excellent communication skills

A passion for service excellence

Preferred supervision experience in the ambulatory setting

Demonstration of clerical team supervision skills

Problem solving skills

Personal Flexibility

Personal temperament to collaborate with diverse groups, promote clinical staff engagement and teamwork

In addition to a rewarding career, we also offer great benefits including but not limited to:

Paid Time Off and Personal Time

Medical Benefits (No waiting period)

Dental and Vision Benefits

Elder Care/Child Care Resources

Life Insurance

Company Sponsored 401K


Penn State Health is one of the leading teaching and research hospitals in the country. It is a multi-hospital health system, Academic Medical Center and Level 1 adult and pediatric trauma center serving patients and communities across Central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, and Penn State Cancer Institute in scenic Hershey, PA. It also includes Penn State Health Saint Joseph’s Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, and Penn State Health Hampden Medical Center in Enola, PA. Penn State Health shares an integrated strategic plan and operations with Penn State College of Medicine.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email or download our Accommodation Instructions for Job Applicants PDF ( for more detailed steps for assistance.

Position Medical Office Supervisor - DAY SHIFT - Lancaster Hematology Oncology Care

Location US:PA:Lancaster | Clerical and Administrative | Full Time

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