Penn State Milton S. Hershey Medical Center Jobs

Mobile Penn State Health Logo

Job Information

Penn State Health Support Specialist Senior - Information Services End User Services in Hershey, Pennsylvania

Job Description

Penn State Health Corporation

Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.0

Shift: Day

Hours: 8:00a - 5:00p

SUMMARY OF POSITION:

Responsible for performing complex tasks under minimal supervision. Plan and evaluate complex network/voice/and end user associated support system devices. Make recommendations for resources and procedural changes required to maintain and/or expand customer service levels. Provide highly skilled technical assistance in network/voice/ and technical device analysis, planning, engineering, and architecture. Plan and implement computer systems to support network/voice/ and end user associated technical device operations, management, and security functions. Assess enterprise needs and perform feasibility studies for medium to large-sized projects. Develop technical standards and interface with the customer. Identify and evaluate new products. Coordinate with vendors to identify and purchase software, hardware and cabling. Develop support procedures and create user and technical documentation. Provide resolution for network/voice/ and end user technical problems.

MINIMUM QUALIFICATIONS:

Either: (a) Bachelor's degree plus three additional years of related experience or (b) seven years total of related experience.

Adheres to and exhibits our organizational core values as outlined by Penn State Health.

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF (https://www.pennstatehealth.org/sites/default/files/Careers/Accommodation%20Statement%20-%20CAREERS.pdf) for more detailed steps for assistance.

Position Support Specialist Senior - Information Services End User ServicesLocation US:PA:HersheyReq ID 3727

DirectEmployers