Penn State Milton S. Hershey Medical Center Jobs

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Penn State Health Operational Excellence Consultant - Ops Excellence Program in Hershey, Pennsylvania

Penn State Health Milton S. Hershey Medical Center

Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.00

Shift: Days

Hours: Monday - Friday, 1st Shift


The position is responsible for identifying and executing against performance improvement opportunities; applying process improvement / operational excellence principles, systems and tools; and contributing to enterprise deployment of a continuous improvement culture. Manages moderate to complex improvement teams, process owners, stakeholders and leadership to achieve engagement goals and reach successful business outcomes. Tasks include proficient/expert application of PI/PM competencies within Lean, Six Sigma, Change Management, Project Management, Facilitation and Training/Coaching, including the associated methodologies. Responsible for contributing to training and coaching learners, peers, process owners and stakeholders.


Bachelors degree in engineering, business, healthcare or related field required.

3 years of job related experience required, including working in problem solving teams with demonstrated experience facilitating meetings, teams and activities. 2 years of experience must involve managing improvement projects using Lean or Six Sigma methodologies that involved the application of rapid cycle improvement results (RIE, Kaizens, PDSA cycles)

Certified/trained by reputable source in Lean and Six Sigma (Green Belt/Black Belt) required.

Certified/trained in other PI/PM methods required or must complete PSH program within 18 months.


Excellent written and verbal communication, critical thinking, systems thinking and problem solving skills.

Ability to act as a change agent in the pursuit of operational excellence, including consistently delivering on and exceeding customer expectations and building a continuous improvement culture with front line problem solvers.

Strong leadership qualities including the ability to motivate, teach, and facilitate individuals and groups, including peers.

Data collection and analysis skills using Minitab, excel or other programs.

Project scoping, planning, executing using work breakdown structures and standard PMI project management methodology skills.

Intermediate Lean skills Value Stream Mapping, Rapid Improvement Events, Standard Work, 5S, Pull, Changeover, 3P, etc.

Management Operating Systems Daily Lean.

Intermediate Six Sigma skills Voice of the Customer, FMEA, CTQ, MSA, Regression Models, Fit Test, following DMAIC/DMADV, etc.

Intermediate Change Management skills.

Intermediate Facilitation skills group and classroom.

Strategy alignment/deployment skills.


Masters degree in related field preferred.

If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information . If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained