Penn State Milton S. Hershey Medical Center Jobs

Mobile Penn State Health Logo

Job Information

Penn State Health Operational Excellence Associate - Ops Excellence Program in Hershey, Pennsylvania

Penn State Health Milton S. Hershey Medical Center

Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.00

Shift: Days

Hours: Monday - Friday, 1st Shift


This position is responsible for assisting operational excellence consultants, senior consultants, improvement teams, process owners, stakeholders and leadership by completing tasks related to achieving engagement goals and reaching successful business outcomes. Tasks include learning and applying process improvement / operational excellence principles, systems and tools. Must demonstrate strong potential, willingness and capabilities in the core competencies within Lean, Six Sigma, project management, change management, and facilitation skills. Responsible for obtaining required skills through training, certification requirements and cycles of learning.


Bachelors degree in engineering, business, healthcare or related field required.

2 years of job related experience required, including working in problem solving teams with demonstrated experience facilitating meetings, teams and activities.

Certification and training requirements and cycles of learning as defined by PSH OpEx programs for RIE Leader required or ability to obtain within 18 months.

Lean certification or Six Sigma Yellow Belt required or ability to obtain within 18 months.


Excellent written and verbal communication, critical thinking, systems thinking and problem solving skills.

Ability to act as a change agent in the pursuit of operational excellence, including consistently delivering on and exceeding customer expectations and building a continuous improvement culture with front line problem solvers.

Basic Lean skills - 5S, Standard Work, 8 Wastes, etc.

Basic Six Sigma skills - VOC, CTQ, Process Mapping, 5 Whys, Fishbone, Data Collection/Analysis, etc.

Basic Change Management skills - Stakeholder Analysis, Case for Change, Elevator Speech, etc.

Basic Facilitation skills Meeting Facilitation, Brainstorming, Voting, Affinitizing, Benefit/Effort Matrix, etc.


Masters degree in related field preferred.

If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information . If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained