Penn State Milton S. Hershey Medical Center Jobs

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Penn State Health Medical Assistant - Quality Measurement in Hershey, Pennsylvania

Job Description

Penn State Health Milton S. Hershey Medical Center

Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: 8:00a - 4:30p




Serves as a guide helping patients traverse through the healthcare system ensuring their needs are met, overcoming obstacles that are limiting the patient’s ability to receive appropriate care and treatment. This will include arranging follow-up physician and ancillary services for patients. The navigator will be a liaison between patients and physicians. The navigator will gain expertise on community resources available to the patient and families, working in collaboration with social workers, case managers and other care team members to ensure optimal patient care.


Contributes to the achievement of established organizational goals and objectives

Adheres to the organizational philosophy of Patients’ Rights and Responsibilities, policies, procedures, quality and safety standards

Assists in coordination of follow-up medical evaluations and ancillary services, ensuring continuation of care and connection to community resources in a timely manner

Promoting patient satisfaction and quality of care by facilitating communication between the patient, family and healthcare providers

Maintains an accurate database consisting of medical and ancillary service referrals as well as percentages of completed follow-up appointments

Additional data collection as necessary

Participates in multidisciplinary quality and service improvement teams as appropriate.

Represents the department and hospital/facility in community outreach efforts as appropriate

Call patients based on health risk stratification and work with them to coordinate care

Schedule members AWV and ensure they get seen by a provider

Reviews medical records and extrapolates pertinent health information needed for determining clinical quality measures as required by various regulatory and pay for performance projects (ex: HEDIS, CMS STARS, NCQA, payors and other clinical data reporting programs).

Other duties as assigned


Medical Assistant

1-3 year(s) nursing experience required

Experience and efficiency with Microsoft products


Assertive, hardworking, confident and entrepreneurial

Excellent verbal communication skills

Self-motivated, organized, reliable, sound integrity

Experience with physician– and management-level decision makers


If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email or download our Accommodation Instructions for Job Applicants PDF ( for more detailed steps for assistance.

Union: Non Bargained

Position Medical Assistant - Quality MeasurementLocation US:PA:HersheyReq ID 13129