Penn State Milton S. Hershey Medical Center Jobs

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Penn State Health Liaison Patient Account - Patient Financial Services - Hospital in Hershey, Pennsylvania

Penn State Health Shared Services

Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.0

Shift: Days

Hours: 8:00a - 5:00p, Monday through Friday


Under the direction of the Team Leader, the Patient Account Liaison interacts with customers relative to all patient account issues while maintaining excellent public relation skills. This requires an adherence to strict confidentiality guidelines and proficient usage of all billing systems. Performs all patient accounting functions including billing, follow up, adjustments, and refunds.


High school diploma or GED plus 3 years job related experience required.


Excellent verbal and written communication skills. Advanced use of CRT, typing and PC skills required.

Ability to maintain patient confidentiality required.

Organization, analytical and decision-making skills are necessary.

Must be detail and result oriented and be able to handle stressful situations.


Previous experience in customer service or medical office billing is highly preferred.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

P enn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information . If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF ( for more detailed steps for assistance.