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Penn State Health Clinical Case Manager - Cardiothoracic Surgery in Hershey, Pennsylvania

Penn State Health - Milton S. Hershey Medical Center

Location : US:PA: Hershey

Work Type : Full Time

FTE : 1.00

Shift : Day

Hours : 8-Hour Shifts


The role of the Cardiac Surgery Clinical Case Manager (CCM) includes a variety of patient care interactions and working alongside our Cardiac Surgeons and Advanced Practice Providers (APP) on a daily basis to help to coordinate our patient’s care by providing easier access to the healthcare system. The outpatient role includes patient education, coordination of patient care in the pre-operative and post-operative states, and coordination of patient care between consulting services. The CCM’s role also includes face-to-face patient care in clinic alongside the surgeon and APP as well as time in the office following the patient’s care. In addition to the above, the CCM’s role includes but not limited to: interacting with our inpatient APP team and inpatient care coordinators to coordinate discharging patient needs, discharge patient phone calls, 30 days follow-up clinic phone calls, triaging incoming patient phone calls, working with outpatient APP and surgeons regarding patient needs or issues, working with the Referral Specialist reviewing new referrals, prepping the outpatient clinic, and processing incoming paperwork and forms. Our CCM’s are a respected, integral part of the team practicing with maximum autonomy under their license.


Two (2) years nursing experience

Currently licensed to practice as a registered nurse by the State of employment

AHA BLS prior to end of the orientation period


Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Assist with patient concerns and triage patient issues appropriately.

Learn the cardiac surgery specialty and be able to educate patients on all aspects of the specialty.

Work autonomously within the scope of practice.

Collaborate with other health care professionals and service providers to ensure optimal patient care.

Develop and maintain departmental policies, procedures, objectives, or patient care standards, based on evidence-based practice guidelines or expert opinion.

Read current literature, talk with colleagues, or participate in professional organizations or conferences to keep abreast of developments in nursing and within the cardiac surgery specialty.


Experience as a case manager, in discharge planning or insurance issues preferred.

Appropriate certification for specialty area preferred.

Proficiency in Microsoft Office preferred.

Motivational interviewing skills preferred.

Experience working in an outpatient setting

Experience working in an inpatient setting

Experience working with cardiac patients preferred

Experience with Care Coordination preferred

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email or download our Accommodation Instructions for Job Applicants PDF ( for more detailed steps for assistance.

Union : Non Bargained

Position Clinical Case Manager - Cardiothoracic Surgery

Location US:PA:Hershey | Registered Nurse | Full Time

Req ID null