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Penn State Health Business Intelligence Operations Senior - Information Services Enterprise Information Management in Hershey, Pennsylvania

Job Description

Penn State Health Corporation

Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.0

Shift: Day

Hours: 8:00a - 5:00p


Under general direction from the BI Operations Team Lead, the BI Operations - Senior role will be responsible for driving daily activities in Enterprise Information Management including: monitoring of analytic, data warehouse, data integration, and master data management operations, service request fulfillment, release management, and troubleshooting. Ensure documentation is completed and effective customer communication is executed in accordance with processes and procedures. The BI Operations Senior position requires the ability to build and implement detailed technical BI solutions to meet business requirements.


  • Act as a subject matter expert.

  • Provide analysis, consultation, and execution of service requests.

  • Assists with research on effort and feasibility of requests.

  • Evaluate existing services and perform analysis on new products/services and suggest operational procedures.

  • Recommend appropriate solutions by setting customer expectations (complexity, timeline, deliverables). Utilize, create, update and manage documentation to troubleshoot and resolve issues, adjust for new processes and enhancements.

  • Has an understanding of analytics, data warehousing, big data, data management concepts and working knowledge of SQL and database technologies.

  • Understands and follows basic data quality processes.

  • Provide mentorship to other team members on a variety of subjects.

  • Provide expertise in the analysis of projects.

  • Assist with incidents when needed to resolve in a timely and effective manner.

  • Assure that daily jobs and processes have been monitored and executed.

  • Troubleshoot issues with data quality, business intelligence applications, and performance.

  • Perform and assist in analysis of the actively executing projects.

  • Participate in the Project Management life cycle when needed.

  • Work with other Operations staff in operational activities


  • Bachelor's degree or equivalent experience required.

  • 4 years of related experience required.

    If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email or download our Accommodation Instructions for Job Applicants PDF ( for more detailed steps for assistance.

Position Business Intelligence Operations Senior - Information Services Enterprise Information ManagementLocation US:PA:HersheyReq ID 5454