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Penn State Health Medical Office Supervisor - Penn State Health Medical Group Hematology and Oncology Svcs Camp Hill in Camp Hill, Pennsylvania

Penn State Health Medical Group

Location: US:PA:Camp Hill

Work Type: Full Time

FTE: 1.0

Shift: Days

Hours: 8:00A - 4:00P

Penn State Health is a multi-hospital health system serving patients and communities across central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, Penn State Cancer Institute, and Penn State Health Rehabilitation Hospital (jointly owned with Select Medical), based in Hershey, PA, Penn State Health St. Joseph Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, as well as more than 1,300 physicians and direct care providers at 78 medical office locations.

Through our core values of Respect, Integrity, Teamwork and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, continuing education and career growth.

To learn more, visitpennstatehealth.org.

J OB SUMMARY:

The Medical Office Supervisor is responsible for overseeing the daily work of the receptionists, file clerks and transcriptionists to ensure the smooth efficient operation of the office. Ensures that patient appointments, concerns and questions are dealt with in a timely, courteous manner. Maintains clear communication between the front desk and the providers regarding changes to the appointment schedule, and see that patient bills and insurance claims are mailed in a timely manner.

The Medical Office Supervisor is also responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical staff experience, and clerical staff employee engagement.. Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service.

J OB DUTIES:

Orient, train and supervise all front office staff

Prepare front office staff work schedule and job assignments

In conjunction with the Site Manager, conduct performance appraisals for front office staff as required

Assist the Site manager in the hiring of front desk personnel, file clerks, and transcriptionist

Assist with the writing and revising of procedure relevant to the front office

Ensure that all practice policies and procedures are followed Answer patient questions regarding their bills

Assist patients in establishing a payment schedule. Assist patients with questions or concern regarding their accounts

M INIMUM QUALIFICATIONS:

High School Diploma or equivalent required

1year of supervisory experience required

K NOWLEDGE, SKILLS, & ABILITIES:

Ability to speak, read, write and understand the English language

Ability to lift 25 pounds

Occasional kneeling, pushing/pulling and reaching

Ability to operate a personal computer and general office equipment

Ability to deal courteously with patients

Ability to maintain effective working relationship with other employees

P REFERRED QUALIFICATIONS:

Associate's Degree preferred

Prior supervisory experience (2 years) in a medical office preferred

I n addition to a rewarding career, we also offer great benefits including but not limited to:

Paid Time Off and Personal Time

Medical Benefits (No waiting period)

Dental and Vision Benefits

Elder Care/Child Care Resources

Life Insurance

Company Sponsored 401K

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

P enn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information . If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained

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